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Info & FAQ
When is Rifflandia Festival?
Rifflandia Festival has expanded to six days of full programming over two weekends!
This year's dates are:
Electric Avenue: September 7-9, 2023
The Park: September 15-17, 2023
Where are the Rifflandia venues located?
Electric Avenue is located at Pembroke St and Store St, at the north end of the Downtown core in the Arts and Innovation District.
The Park is located at Royal Athletic Park (1014 Caledonia Ave), in the North Park neighbourhood.
Are there age restrictions?
Electric Avenue is licensed and is 19+, and The Park is licensed and All-Ages.
Is there re-entry to your venues?
Yes, you can leave and re-enter both Electric Avenue and The Park.
Who is playing the festival?
For the most up to date lineup visit here. To stay up to date, subscribe to the official Rifflandia newsletter by clicking here.
What happens if an artist cancels?
Scheduled artists are subject to change or cancellation. Tickets will not be refunded due to artist cancellation(s).
Is Rifflandia accessible?
Yes, both Electric Avenue and The Park have accessible, step-free entrances, accessible viewing areas and seating, washroom facilities, and designated quiet areas.
Accredited guide and service animals are welcome at both Electric Avenue and The Park, however, we are unable to accommodate companion, therapy, or emotional support animals.
Support Workers will be eligible for a complimentary ticket for Rifflandia 2023 closer to the event date, if their client has purchased a ticket to the festival.
If you’ll be joining us at Rifflandia this year and would like to inquire about the above mentioned services, please let us know by emailing us at email@example.com and we will get back to you!
What can we bring into the venues?
Empty water bottle (sorry, no glass!)
Small backpack/bags (ALL bags will be searched upon entry)
A fun attitude!
Chairs of any kind (plenty of seating will be available at both venues)
Pets (unless accredited service animal)
No professional camera/recording equipment unless accredited media
Can I share my wristband with my friend?
Wristbands are to be worn for the duration of the festival and are non-transferable. Please do not remove your wristband once it is on, otherwise it will become void and will not be valid for entry.
What happens if my wristband is lost, or gets stolen?
Treat your wristband like your phone! We can’t replace a lost or stolen wristband so please take good care of it!
How tight does my wristband need to be?
Your wristband needs to be snug, about a finger’s width of space between your wrist and wristband.
Exchange your ticket for a festival wristband!
Wristband Exchange is where you exchange your (digital) ticket for a Rifflandia Festival wristband.
We encourage you to pick up your wristband as early as possible, so you can take advantage of Wristband Connect deals and enter to win Win!Landia items all over Victoria!
You can exchange your ticket at multiple locations from September 3 - September 17, 2023. See full schedule and locations below.
Advance Wristband Exchange (838 Fort St)
Sun, Sept 3 - 1pm - 7pm
Mon, Sept 4 - 1pm - 7pm
Tues, Sept 5 - 1pm - 7pm
Wed, Sept 6 - 1pm - 7pm
Electric Avenue (Cap. Iron Parking Lot)
Thurs, Sept 7 - 4:30pm - 12am
Fri, Sept 8 - 4:30pm - 12am
Sat, Sept 9 - 1:30pm - 12am
Advance Wristband Exchange (838 Fort St)
Sun, Sept 10 - 1pm - 7pm
Mon, Sept 11 - 1pm - 7pm
Tues, Sept 12 - 1pm - 7pm
Wed, Sept 13 - 1pm - 7pm
Thurs, Sept 14 - 1pm - 7pm
The Park (Royal Athletic Park Parking Lot)
Fri, Sept 15 - 1pm - 10:30pm
Sat, Sept 16 - 11am - 10:30pm
Sun, Sept 17 - 11am - 9:30pm
The name on the ticket does NOT need to match the person exchanging for a wristband
You do not need to put on the wristband right away but keep in mind, we do not replace lost or stolen wristbands.
If you have purchased a multi-day pass, the wristband needs to be kept on for the duration of the festival. It cannot be shared with other people and you may be asked by our security personnel to tighten it, if it looks too loose.
Do not tamper, stretch, cut or alter your wristband in any way.
If you are picking up Kid’s or Tyke Passes, please ensure you are bringing 1 piece of government issued I.D such as a Care Card or Birth Certificate for the child(ren).
For Super and VIP ticket holders; one wristband is provided to be worn BOTH weekends. If you need to remove it for work or extenuating purposes, you MUST talk to a Box Office staff member before doing so. Wristbands will only be replaced once the Box Office has approved of the removal and after proof that the wristband is worn by the same individual both weekends; wristband MUST be on before removal and you will be I.D checked. Upon being replaced, it must be put on by Box Office staff. Please note there is a replacement fee.
Do you offer layaway plans?
Yes, layaway plans are available for all ticket types!
Purchases made between May 18, 2023 - June 3, 2023:
At the time of checkout you will pay a 25% deposit and the Layaway Plan Fee ($10)
Payment 1 - 25% due June 16, 2023
Payment 2 - 25% due July 14, 2023
Payment 3 (final) - 25% due August 18, 2023
Purchases made from June 4, 2023 - July 8, 2023:
At the time of checkout you will pay a 34% deposit and the Layaway Plan Fee ($10)
Payment 1 - 33% due July 21, 2023
Payment 2 (final) - 33% due August 18, 2023
Defaulting on payments will result in cancellation and a $10 termination fee.
Can I get a physical ticket?
Tickets can only be purchased online through our website and will be delivered digitally.
Do I need to exchange my ticket for a wristband?
Yes, all tickets will need to be redeemed for a wristband to enter the festival. Wristband Exchange and Box Office hours and locations will be announced closer to the festival dates.
I can’t find my ticket/can’t locate my order!
Please contact our friends at Front Gate Tickets for assistance with buying tickets or questions relating to your purchase by clicking here!
I bought my ticket off of a person/different website, is it legit?
Front Gate Tickets is the exclusive ticketing partner for Rifflandia. We can not validate or verify any tickets purchased from another individual or third party ticket reseller.
What is the refund policy?
All ticket purchases are final sale and we do not issue refunds or exchanges. Rifflandia takes place rain or shine.
Are there tickets available for kids?
A limited quantity of specially-priced tickets for Kids (6-12 years old) and Tykes (0-5 years old) is now available to purchase by clicking here!
Please note: age verification is required upon receiving a kids wristband. A birth certificate, passport, or BC Health Services card will be accepted as proof of age.
Can I bring my kids into the VIP area?
All Kids and Tykes passes grant access to the General Admission area only. Kids and Tykes MUST have a purchased VIP Pass to gain entry into this area.
Code of Conduct
We expect everyone at Rifflandia Festival, including attendees, regardless of their power or influence in the festival environment, to:
Be respectful at all times towards all people - regardless of gender, sexuality, ethnicity, minority status, age, religion, dis/ability, or role.
Manage your emotions (e.g. stress response) in a way that does not negatively impact others.
Maintain an awareness of power imbalances that may relate to gender, sexuality, ethnicity, minority status, age, dis/ability, seniority or influence in the festival environment; and take extra care not to abuse or take any advantage of that imbalance if you are in a position of power.
Abstain from participating in, encouraging, or condoning any form of bullying, sexual or racial harassment, or discrimination - and if possible speaking up to someone if we see this anywhere at the festival. This can include behaviour we don’t intend to be harmful, including initiated unwanted affection or touching; making sexually suggestive or racially-charged comments, objectifying jokes or banter.
Be mindful that intention and impact can be different, but both are worthy of consideration. This requires us to be observant and open to signs of discomfort in others.
Rifflandia Festival has a strict policy prohibiting inappropriate behaviours that are intended to cause personal offense or harm to any persons at the Festival, whether on-site or through social media channels related to the Festival or Rifflandia Community.
Prohibited behaviours includes, without limitation:
use of derogatory language, gestures or actions
use of discriminatory language, gestures or actions
harassment of any kind including, but not limited to:
Rifflandia Festival reserves the right to revoke access to the Festival and may exercise this right at any time in the event harmful and/or inappropriate behaviour occurs to any person(s) at Rifflandia.