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Rifflandia Merch FAQ:

How do I pick up my order?

We are located at:

2514 Rock Bay Ave, Victoria, BC.

Hours of Operation:

Monday-Friday 10am-4pm

Special Notice: **Please make sure to pick up your orders prior to December 18th. We are closed between December 18 & January 8th, 2024 for the holiday season.

What is considered local with the $10 flat fee shipping rate?

Our flat rate $10 local delivery fee applies to the following communities:

  • Victoria
  • Saanich
  • Esquimalt
  • View Royal
  • Colwood
  • Langford
  • Goldstream

What is the return/exchange policy?

We do not offer refunds and exchanges.

Who is playing the festival for 2024?

For the most up to date lineup visit here. To stay up to date, subscribe to the official Rifflandia newsletter by clicking here.

What happens if an artist cancels?

Scheduled artists are subject to change or cancellation. Tickets will not be refunded due to artist cancellation(s).

Is Rfiflandia Festival accessible?

Yes, both Electric Avenue and The Park have accessible, step-free entrances, accessible viewing areas and seating, washroom facilities, and designated quiet areas.

Accredited guide and service animals are welcome at both Electric Avenue and The Park, however, we are unable to accommodate companion, therapy, or emotional support animals.

Support Workers will be eligible for a complimentary ticket for Rifflandia 2023 closer to the event date, if their client has purchased a ticket to the festival.

If you’ll be joining us at Rifflandia this year and would like to inquire about the above mentioned services, please let us know by emailing us at info@rifflandia.com and we will get back to you!

What can you bring into Rifflandia Festival?


  • Empty water bottle (sorry, no glass!)
  • Blankets
  • Small backpack/bags (ALL bags will be searched upon entry)
  • Outside food
  • Sunscreen
  • A fun attitude!

Not Permitted:

  • Chairs of any kind (plenty of seating will be available at both venues)
  • Large backpacks
  • Liquids
  • Umbrellas
  • Tents
  • Coolers
  • Weapons
  • Pets (unless accredited service animal)
  • Drones
  • No professional camera/recording equipment unless accredited media