2025 Rifflandia Festival FAQ

RFID Questions

What if I didn’t spend all my RFID e-wallet funds?

  • Keep your wristband until your e-wallet refund is complete. You will need the 8-digit alphanumeric code on the back of the chip.
  • From September 16th until October 14th visit: https://cashless.idasfest.com/eventos/devolucion and select “Rifflandia” to intiate your refund.
  • Enter the 8-digit alphanumeric code printed on the back of your wristband.
  • Register your refund.
  • Refunds are processed within 14 days.

Important Notes

  • Your wristband cannot be shared or transferred.
  • Lost or damaged wristbands cannot be replaced.
  • By scanning the QR code on your wristband, you can check your balance and view your transaction history at any time. Please make sure to review your balance before attempting to pay for things.



I removed/lost/discarded my wristband?

  • We’ll make every effort to locate your order and process a refund, including reviewing your ticket purchase and its link to your RFID wristband. While we can’t guarantee we’ll be able to recover the information, we do understand how important this is and will work to refund any verifiable balance.

For lost/removed wristband inquiries please email hello@feverup.com with the below information:

  • Email
  • Full Name
  • Ticket ID - festival ticket and online topups (if applicable).

The amount remaining on your wristband (if you know it)

Why does your website say within 14 days of refund submission but the email from Idasfest says within 14 days after the refund window?

This was incorrect language on the email which will be fixed shortly. Your refund will be processed within 14 days of refund submission, however on average will take 5-7 days.

Why do I need to provide so many personal details?

Canadian banks are required by law to collect certain information to help prevent fraud and money laundering. This ensures that your transfer is processed securely and without delays. To receive a bank transfer, you’ll typically need to provide your name and banking details. For some transfers, your mailing address may also be required which is why it is requested.

General Questions

When is Rifflandia Festival 2025?

Rifflandia will take place September 11 - 14, 2024.

Where is Rifflandia Festival Located?

The festival will be held at Matullia Lands at Rock Bay (512, Pembroke St. at the North-west corner of Pembroke St. & Government St.)

Are there age restrictions?

Rifflandia is all ages!

Is there re-entry to your venue?

Yes! You can leave and re-enter the festival site.

What are the theme days this year?

Thursday - Glittery Alien

Friday - Ruffled Cowboy

Saturday - Bedazzled Businesswear

Sunday - Layered Creature

What happens if an artist cancels?

Scheduled artists are subject to change or cancellation. Tickets will not be refunded due to artist cancellation(s).

What happens if it's raining?

Rifflandia will happen, rain or shine!

We encourage folks to check the weather before heading to the festival and to plan accordingly.

How do I get to the festival from out of town?

Whether you’re making your way from up-island, hopping the pond from Vancouver, or trekking from down-south in Seattle, there are many options when traveling to Rifflandia!

Coming from Up-Island:

By Bus/Shuttle:

Coming from Vancouver:

If you’re coming from Vancouver chances are you’ve visited Victoria before and you know the drill.  But if you haven’t (welcome!),  there are many options at your disposal. 

By Air:

By Vehicle:

By Bus:

Coming from the Seattle Area:

Coming to check out how we do festivals up in Canada? There are many options for anyone coming from the Seattle area!

By Boat:

The FRS Clipper is offering folks travelling from September 8th -September 16th from Seattle 10% for Rifflandia by using the promocode: RIFFLANDIA

By Vehicle:

By Air:

What can I bring into the venue?

Permitted:

  • Empty water bottle, hydration packs (sorry, no glass!)
  • Blankets
  • Small backpack/bags (bags may be searched upon entry)
  • Outside food
  • Sunscreen 
  • Strollers and small children's wagons
  • Small parasols
  • a ‘Festival chair’ aka short-backed chairs with legs shorter than 8 inches
  • And most importantly, a fun attitude!

Not Permitted:

  • Chairs with legs longer than 8 inches
  • Large backpacks
  • Outside Liquids
  • Golf or Patio Umbrellas
  • Tents
  • Coolers
  • Weapons
  • Outside Cannabis - visit Splifflandia inside the festival for your cannabis needs!
  • Pets (unless accredited service animal)
  • Drones
  • No professional camera/recording equipment unless accredited media

Where can I exchange my ticket for a wristband?

All tickets must be exchanged for a wristband to gain entry to the festival.

Wristbands can be picked up at the Wristband Exchange / Box Office located at:

512 Pembroke St

Box Office Hours:

  • Tuesday, Sept 9: 1:00 PM – 7:00 PM
  • Wednesday, Sept 10: 1:00 PM – 7:00 PM
  • Thursday, Sept 11: 3:00 PM – 11:00 PM
  • Friday, Sept 12: 2:00 PM – 12:00 AM
  • Saturday, Sept 13: 11:00 AM – 12:00 AM
  • Sunday, Sept 14: 11:00 AM – 11:00 PM

Please note: Wristbands must be picked up during the hours listed above. Unfortunately, we are unable to accommodate pick-ups outside of these times.

What if I lose something at the festival?

Sorry to hear you've lost something! You can fill out our Lost & Found form here. We'll try and find your item(s)!

Ticket Questions

What is the refund policy?

All ticket purchases are final sale, we do not issue refunds or exchanges. Rifflandia takes place rain or shine.

Do you offer layaway plans?

Yes, layaway plans are available for all ticket types!

Just choose your ticket(s), then select KLARNA at checkout to view flexible payment options.

Can I get a physical ticket?

Tickets can only be purchased online through our website and will be delivered digitally.

I'm having trouble with my order!

If you're having issues with your order, please reach out to the Fever Support team here!

Does the name on the ticket need to match the person picking up the wristband? 

Not at all! You can easily exchange the ticket for a wristband by forwarding the PDF via email or showing a screenshot on your phone.

If a friend gave me their ticket, can I exchange it for a wristband on their behalf?

Yes, you can! Just keep in mind that once the wristband is issued, it becomes your responsibility. Unfortunately, we’re unable to replace lost or stolen wristbands.

Where can I exchange my ticket for a wristband?

All tickets must be exchanged for a wristband to gain entry to the festival.

Wristbands can be picked up at the Wristband Exchange / Box Office located at:

512 Pembroke St

Box Office Hours:

  • Tuesday, Sept 9: 1:00 PM – 7:00 PM
  • Wednesday, Sept 10: 1:00 PM – 7:00 PM
  • Thursday, Sept 11: 3:00 PM – 11:00 PM
  • Friday, Sept 12: 2:00 PM – 12:00 AM
  • Saturday, Sept 13: 11:00 AM – 12:00 AM
  • Sunday, Sept 14: 11:00 AM – 11:00 PM

Please note: Wristbands must be picked up during the hours listed above. Unfortunately, we are unable to accommodate pick-ups outside of these times.

You don't need to put on your wristband right away, but please note that lost or stolen wristbands cannot be replaced.

Can I share my wristband?

When you exchange your ticket, you will receive one wristband. Please note: once it's on, it cannot be removed or transferred. Wristband must be worn for the duration of the festival.

What if I bought a Friend or Family Pack?

  • Family Pack (2 Super Passes + 2 Kid Passes): All wristbands must be picked up together.

  • Friend Pack: Wristbands can be picked up individually.

I bought my ticket from someone—how can I tell if it’s valid?

If you purchased your ticket from a third party or individual, we cannot guarantee its authenticity. The safest way to ensure your ticket is valid is to purchase directly from our official ticketing platform, Fever. Fraudulent or duplicate tickets may be denied entry at the festival.

Kidlandia Questions

Are there tickets available for kids?

A limited quantity of specially-priced tickets for Kids (2-12 years old) are now available!

Kids under 2 do not need a ticket to attend.

Please ensure all kids have appropriate hearing protection.

Please note: age verification is required upon receiving a kids wristband. A birth certificate, passport, or BC Health Services card will be accepted as proof of age.

Kids must be accompanied by a guardian on our festival site at all times.

Can I bring my kids into the VIP area?

Any child aged 2 or older will need a VIP Pass to enter the VIP section

Accessibility Questions

Have questions about Accessibility at Rifflandia Music Festival? Visit our accessibility page to learn more

Click here